![]() ![]() Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app.Ability to link call history, in-call snapshots, and files shared during a Remote Assist mobile call to an associated Field Service work order.Integration with Microsoft Dynamics 365 Field Service.Capture session history through call recordings.Send and receive messages, in-call snapshots, and files through the text chat.Annotate on a 2D image capture of the space during a call.Capture and annotate images and videos of assets and store them in Common Data Service.Additional hardware and license requirements vary for available features and content. After this trial period, the technician will need a paid Remote Assist license, which comes with Microsoft Teams and capacity for Common Data Service. Additionally, both technicians and remote collaborators may need a free or paid version of Microsoft Teams. Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Technicians can also capture and visualize images and videos of their organization’s assets and store them in Common Data Service. Technicians and remote collaborators can add mixed reality annotations to provide instructions in context. Microsoft Dynamics 365 Remote Assist empowers technicians to collaborate and solve problems with remote collaborators using Microsoft Teams or Dynamics 365 Remote Assist, reducing travel time and cost. ![]()
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